Frequently Asked Questions

1. Are all your rugs authentic and 100% handmade?

Yes, absolutely! Every single rug in our collection is 100% hand-knotted or hand-woven by skilled Berber craftswomen in Morocco. We use pure natural sheep’s wool, organic cotton, and traditional dye techniques passed down through generations.

2. How do I care for and clean my Moroccan rug?

Regular Cleaning: Vacuum regularly using the suction-only setting (without a rotating brush) or take the rug outside to shake off surface dust.
Spot Cleaning: Blot spills immediately with a clean, dry cloth. Spot clean gently with warm water and mild soap if needed.
Deep Cleaning: For a full clean, we recommend professional dry cleaning or a specialized wool rug washer.

3. Can I request a custom size or design?

Yes! Through our Custom Your Carpet service, you can tailor dimensions, patterns, and color combinations. We work directly with master weavers in Morocco to create a bespoke piece for your space. Custom orders generally take 4 to 8 weeks depending on size and complexity.

4. How long does shipping take?

In-Stock Rugs: Shipped within 1 to 3 business days via express delivery (DHL / FedEx). Shipping usually takes 3 to 7 business days worldwide.
Custom Rugs: Requires 4 to 8 weeks for hand-weaving, plus standard express shipping time.

5. Do you ship worldwide?

Yes, we provide worldwide express shipping direct from Morocco to your door. You will receive a tracking number via email as soon as your package leaves our shop.

6. Why does my rug have slight variations or unique details?

Because every rug is an authentic piece of hand-loomed artwork, small natural variations in pattern, color tone, or fringe are completely normal. These subtle details are proof of genuine human craftsmanship and make your rug one of a kind.